Consumer Duty- Evidencing compliance remains a‘ Regulatory Priority’

The FCA has recently issued a series of Regulatory Priority Reports. Many firms have been asked to confirm that they have read and acted upon the contents.

A common theme throughout these reports is the continuing importance of Consumer Duty and being able to evidence good outcomes. In truth, the early days of Consumer Duty were shrouded with a bit of uncertainty, what exactly are they after, how far do I need to go etc?

Now that we are three years in, we have a better understanding of the kind of data and management information that firms must now have and crucially assess as part of their ongoing monitoring and sign-off process.

In this latest Compliance Clinic, we brought Consumer Duty to life by covering the“ must haves” and also listened to your feedback on where you ' re still struggling, or finding the process challenging.

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By the end of this Clinic, you ' ll be able to:

● Summarise the evolving expectations of the FCA in respect of Consumer Duty.

● Explain the“ must haves” in terms of MI / data in order to evidence good outcomes.

● Discuss some of the challenges you still have with the meeting the Duty.

Sign up for the next Compliance Clinic right now!

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July 2026 | 15