With Pension Lab, you can:
● Digitally send LoAs – single digital client signature for multiple LoAs, across any product type, sent securely in real-time.
● Track and chase – Access ETA updates, status change alerts, and automated chasing, taking the burden away from you.
● Receive – Benefit from modern authentication, AI-powered data extraction, and ISO 27001 certified security.
With Pension Lab, you get:
● A digital LoA service covering pensions, investments, and protection across all providers
● A single, secure digital client signature for multiple LoAs with full audit trails and cryptographic timestamping
● Real-time LoA tracking, providing visibility for advisers and clients
● Automated chasing and performance insight based on real provider turnaround times
● Reduced processing times— cutting LoA administration by up to 80 %
" Pension Lab provides an effective and efficient way of managing the previously laborious task of managing the LOA process. This service takes away the heavy lifting, allowing you to spend more time where it matters- with your clients."
Paul Bruns, Compliance Director Simplybiz
February 2026 | 15