DEDICATED SUPPORT of vulnerability or those who share protected characteristics , are receiving worse outcomes ”.
When communicating with clients on sensitive matters it is important to be able to provide an environment that feels safe to the client , even when that is online . The PFP in Intelliflo Office provides exactly that . Rather than relying on emails which may not necessarily be secure and can potentially be seen or forwarded to other people in the business ( especially when generic inboxes are used ), PFP can provide a direct and secure link between the client and the adviser . Both sides can securely share files and sensitive information which no one else can access .
Not only does this help protect the client whilst vulnerability is assessed , because the whole interaction takes place within the practice management system , it can provide evidence via data of the communications and that the assessment has taken place ( see more below ). Such assessments can also be embedded into the business via the tasks and workflow features of Intelliflo Office .
COMMUNICATE IN A TIMELY MANNER WITH TARGETED BULK RESPONSES
A large part of the Consumer Duty revolves around ensuring client communications are relevant to the client and sent in a timely manner . This means sending communications quickly and only to the right people , which can be very difficult if you are relying on manual processes to gather data and send communications .
Good practice management systems , however , will make targeted communications simple . Intelliflo Office allows you to define , build and maintain client segments within the system , and also build attractive looking templates for your client communications . This not only makes it quicker and easier to get focussed messages to specific client groups , it also gives you the tools you need to make those communications clearer and easier to understand .
QUICK ACCESS TO DATA VIA MI & REPORTING
Information and evidencing is built into the heart of the Consumer Duty . If asked by the FCA you will need to be able to provide evidence reasonably quickly that you are meeting its requirements , and because of how broad the Consumer Duty is , this may mean gathering far more information than you have in the past .
Thankfully , this is exactly what the best practice management system is designed to achieve . Intelliflo Office is built to enable you to gather a huge amount of data from across your business and , more importantly , to access it easily when needed ! It contains within it a powerful MI reporting tool which enables you to interrogate your data in a host of ways and build templates to allow you to pull the information you need quickly and easily .
Intelliflo Office contains over 140 reports as standard across a whole host of metrices – from risk rating and funds under management to marketing leads and tasks completed – allowing you to pull meaningful data from day one .
This includes reports on fees and charging structures , and distribution or products which are ideal when it comes to demonstrating how much you are charging the client , what for and how much income is being generated as a result . There is also a Vulnerable Clients Report which details your clients and their vulnerability characteristics , which not only gives you evidence that vulnerability is being assessed , but also of any training needs you may have in this area .
This is a just a snapshot of the ways in which a powerful practice management system can play a crucial role in meeting your Consumer Duty requirements not just now , but well into the future . Once you get under the hood of a system like Intelliflo Office you will see the huge number of ways in which it can help your business run more smoothly , from compliance to income reconciliation .
DISCOUNTS AND DEMOS
Our Members and Clients are able to access Intelliflo Office and PFP at a greatly reduced rate . For your demo , or for more information , please contact our Adviser Services team :
0808 124 0000 OPT 2
CONTACT ADVISER SERVICES TEAM
Learn more on our Member websites via Your Business > Technology & Tools
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